Customer Service

Disclaimer: I take my job seriously and treat my customers with the utmost respect. That said … 

A woman today came up to me at the cash register and told me she was looking for the “old-fashioned tabs.” I asked her exactly what kind of tabs she was looking for, she said “the old-fashioned tabs.” I asked her what she was planning on using them for, and she said, “organizing.” I asked her where in the store she purchased them before, and she said, “I don’t remember. Just that they were the old-fashioned tabs.” I asked her what specifically she was looking for, and she said impatiently, “The Old. Fashioned. Tabs.”  

Meanwhile, the line behind her grew.  

Ordinarily in this situation I would go to a computer and search for what the item might be based on a general description. But “old-fashioned tabs” wasn’t giving me much to go on (I even typed in “old-fashioned tabs” just to see if it was a brand name I was unaware of. I’ve been surprised by that kind of thing before.).  

Meanwhile the line behind her grew. 

So I tapped a bunch of buttons on the keyboard at random and said to her with great disappointment, “Oh, I’m sorry, we don’t carry those anymore.” 

“That’s okay, I didn’t think you did,” she replied, clearly satisfied with the exchange. 

The rest of the day was a bit more normal. 

Working Stiff

Last September I lost my job editing for one or two reasons, so I had to find a new one to bring just a little bit of money into the household. And now I’m working retail. I’ve been at this place part-time for seven months now, and to be honest, I’m a little embarrassed about it.  

I’m a trained, experienced editor with a decade of office experience under my belt. I’m a published author and a somewhat talented artist who (occasionally) sells greeting cards. And I spend fifteen to twenty hours a week behind a cash register, and I’m not that great at it. 

I am aware that there is something a little bit snobbish about my embarrassment, but not as much as you’d think. I work with people from seventeen to seventy, and I don’t judge a single one of them; they all have their reasons for being there–some out of necessity, some for just a little extra money, and some genuinely love what they do. So why am I so down on myself, if I’m not down on them? 

It may just be because I’m down in general. I haven’t been okay since last summer. I don’t feel like I have anything to contribute to the world, basically. It’s why I don’t post all that much anymore. Some of this is probably a midlife crisis. Much of it is the mental illness I’ve been struggling with all my life, which has been a major source of frustration for my psychiatrist, who can’t find the right cocktail to reduce the pain.  

But in the end, what I’m trying to say is this: I work at The Container Store* now. For better or for worse, it’s what I do. 

__________ 

* We sell containers. It’s the most on-the-nose name for a retail chain. 

Rome, if You Want To

My spouse and I just returned from a cruise of the Mediterranean, and I was shocked to find out we were not the youngest couple there–not by a long shot. This was good, because it helped me stave off my midlife crisis just a little longer. This was bad because, just once, I was hoping to be the baby again, like I had been in my New York social circle so long ago. Regardless, cruisin’ and touristin’ it up were a blast*, and I was not happy to return home. 

Here are just ten random thoughts from my trips ashore.  

  1. Our cruise ship played that song when we pulled into port at Istanbul. It left me wondering what they would play when we pulled into Greece: “Summer Nights” or “You’re the One That I Want.” 
  1. In Istanbul I have seen in person the sword of King David, the staff of Moses, a tooth and lock of beard from the Prophet Mohammad, and assorted pieces of John the Baptist. 
  1. The main activity for tourists at the Acropolis is complaining about all the other tourists at the Acropolis. 
  1. There seems to be a law in quaint Greek towns that every male has to work out. Because dang. 
  1. There are a lot of strip clubs in Athens. 
  1. Herculaneum is one of the most breathtaking places I’ve ever seen, second to Machu Picchu. 
  1. Most of the hazelnuts used in Nutella are farmed near Rome, making it as holy a site to me as the Vatican is to Catholics. Meanwhile, in the Vatican: 
  1. St. Peter’s Basilica is bigger than you’d think. The Sistine Chapel is smaller than you’d think. There are a lot more gift shops in the Vatican than you’d think. 
  1. The French are not impressed with your attempts to speak their language. 
  1. Barcelona is Catalonia. Catalonia is not Spain. Therefore, Barcelona is not Spain. (And they will not hesitate to tell you that). 

There is, frankly, too much to get into here, and that’s because Oh my God, I got, like, three acceptance letters while I was on vacation as well as an editor who wants me to slightly revise a romance story I’d submitted to her anthology (mostly I need to make the hanky-panky at the climax—Ha! “Climax”!—a little hankier-pankier). That puts me at six-and-a-half acceptances. Maybe I am on a hot streak. 

Also, Venice is really weird, guys. It’s like an alien snatched up intimate corners of Europe–people from every race, buildings from every century, pillars from ancient Rome, weather from wherever—plopped these things onto a swamp, linked everything together with an inconceivable variety of bridges, applied gondolas, and opened it up to tourists. I totally want to live there.  

_____ 

* So much food. So. Much. Regret

Let Me Ass a Question

I’d been having a day full of traffic stress and other such inconveniences that low blood sugar transforms into Godzilla-level disasters, leading me to a mild panic attack. I had to get out of my truck, and so I (safely) abandoned it and hauled ass to the closest place to get a sandwich and a smoothie. 

A few bites and sips later, manager of the cafe dropped by my table to instruct me on the proper use of a glass catsup bottle. Just before he left me to my fries, he shyly inquired, “If you don’t mind, I was hoping you could help us with something we need to know.” 

“Sure,” I say. After all, he did outwit the catsup for me. Besides, I was curious. 

“Do you say ‘d-OHN-key,’ or ‘d-AHN-key’?” 

“Um,” I reply. I now had a few questions of my own, but they were better left unasked.  

But the story didn’t end there. Because after lunch, I took a walk and stopped in a Starbuck’s for a coffee and a half-hour with my new sketchbook. The barista consulted me on something she could not comprehend at all, which was the American obsession with pumpkin-flavoring every autumn. 

And so, all it took to wipe away all the stress and tension of the previous ninety minutes was a brief discussion of the regional accents and seasonal flora of my home country. Seriously, I forgot why I had this headache. 

The Hero That Mews by Night

By day, he is a mild-mannered kitten named Henry “Houdini” Schroeder. But whenever adventure beckons, he becomes the mighty of heroes … in your darkest hour, you call him by name: 

Dammitcat! 

MARVEL! as he pushes breakable objects off of high spaces! (Dammitcat!) 

BE AMAZED! as he clamps his tiny jaws on your lunch and dinner and drags them away when your back is turned! (Dammitcat!) 

GASP! as he weaves his way between your shins as you walk down steep stairs! (Dammitcat!) 

THRILL! as he bats your pens, fingernail clippers, phones, remote controls, and medications under furniture! (Dammitcat!) 

LKDKJHFG! as he leaps on your keyboard when you’re trying to type! (Dammitcat!) 

He’s DAMMITCAT! Coming soon! To your house! because I want him the hell out of mine! Like, immediately! 

Cat Fight Part 2

I overheard the following exchange this morning between Kate and Henry the kitten: 

MEOOOOOOOWL!” 

“I’m not letting you in!” 

MEOOOOOOOWL!” 

“I’m allowed to go to the bathroom alone!” 

MEOOOOOOOWL!” 

“Go away!” 

MEOOOOOOOWL!” 

I then heard the sound of a door opening and closing. 

“Happy now?” 

Mew!” 

Cat Fight

Chapter 1: I settled down to a nice lunch of leftover Nando’s chicken. Unbeknownst to me, Newcastle somehow stole and hid a skin-covered bone—which, in retrospect, explains why he stopped bothering me about it all of a sudden. 

Chapter 2: While I went to the gym, Kate settled down to a nice dinner of the rest of the leftover Nando’s. Assuming this meant it was chicken-time for everyone, Newcastle retrieved the skin-covered bone from its hiding place and happily trotted around the living room with it. 

Chapter 3: Kate chased down and caught Newcastle, removing his prize from his mouth. I’m assuming the soundtrack to this was “Yakety Sax” by Boots Randolph. 

Chapter 4: I returned from the gym to Kate on the couch with a look on her face that said, very clearly, “You need to control your pet.” I shuffled to the bedroom to Newcastle on the floor with a look on his face that said, very clearly, “You need to control your pet.” 

New Stuff

I was faced with something I wasn’t 100 percent sure about on a buffet recently, but then I thought about it, and I remembered something from about 1983. 

When getting a soda order from a restaurant, I decided that, rather than the Orange Crush I’d been drinking since as long as I could remember (which must have been, what, three years at that point? Still, to be fair, it was almost half of my life. Anyway …) I ordered something mysterious and exotic: Dr. Pepper. For quite some time, that became my favorite drink (not anymore). I have similar stories involving Indian, Ethiopian, and sushi.  

I guess what I’m saying is, I took the item from the buffet, because who knows? It could be my favorite food, and I don’t even know it. 

Best Part of Waking Up

Coffee is something I’ve been drinking for well over twenty years, and it has always had many tastes to it. There is the really harsh sting of espresso (and Starbuck’s style), the weaker, watered-down American variety I prefer—almost like dessert. Overseas I have to order Americano, and even that is too strong, so I have to mix in milk and/or sugar. By itself, coffee feels light and oily. The milk thickens it. By itself, it’s not heavy, but with milk… 

I spoke to my thirteen-year-old niece on Skype today, discovering she was a coffee drinker. At thirteen. When I called her on it, she said she’s been on the stuff since twelve. The first time I drank coffee in earnest, I was fifteen, in a food court in Gallup, New Mexico, after pulling a New Year’s Eve all-nighter. I wasn’t drinking coffee for its taste, but strictly for function. As a child, I had to drown it with cream and sugar, but it was coffee. And so that’s when it kicked in: adulthood. My voice deepened; I walked taller; hair started to grow where it never had before. From that point on, I’ve never gone more than two days in a row without it. Because I am a man. 

A Load of Crap

Every week I empty my cats’ litter boxes, and every week I’m confronted, not by the narcissistic, preening, sociopathic cuddle bunnies I’ve been living with for ten years, but by three vile ammonia factories. 

When we moved out to the Persian Gulf, the government set us up in a three-story house, despite our objections. We’re a couple who just left a thousand-square-foot apartment in DC, and we were cozy. But that’s not how the US government does things. So I’ve given these purring assholes a litterbox per floor, and I have to walk up and down the stairs, a bag of damp poop in my hands, tears in my eyes from the scent, just to maintain their comfort. 

They don’t say thank you.