The following is a dramatic interpretation of an actual email conversation.
ME: And that’s my problem.
IT: Have you tried turning it off and turning it back on?
ME: Yes, I have.
IT: Okay, but have you tried turning it off and then turning it back on again?
ME: That is literally the first thing I tried.
IT: Most software glitches can be solved by turning it off and then turning it back on again.
ME: That’s why I tried it first.
IT: Have you tried this thing I may have mentioned in passing once maybe a month ago?
ME: Okay, I’m trying it now, but I can’t seem to get it to do that thing.
IT: It will work if you do that thing.
ME: Look, I will send you screenshots. It is impossible for me to do that thing. See?
IT: Yep, this is complete unrelated to that thing. I don’t know why you’re doing that thing at all. Try this other thing I’ve never told you about before.
ME: It worked. Thank you.
IT: You should have started with that.