The following is a dramatic interpretation of an actual email conversation.

ME: And that’s my problem.

IT: Have you tried turning it off and turning it back on?

ME: Yes, I have.

IT: Okay, but have you tried turning it off and then turning it back on again?

ME: That is literally the first thing I tried.

IT: Most software glitches can be solved by turning it off and then turning it back on again.

ME: That’s why I tried it first.

IT: Have you tried this thing I may have mentioned in passing once maybe a month ago?

ME: Okay, I’m trying it now, but I can’t seem to get it to do that thing.

IT: It will work if you do that thing.

ME: Look, I will send you screenshots. It is impossible for me to do that thing. See?

IT: Yep, this is complete unrelated to that thing. I don’t know why you’re doing that thing at all. Try this other thing I’ve never told you about before.

ME: It worked. Thank you.

IT: You should have started with that.